As a CarMax customer, you have several options for making your monthly payments. Here’s what you need to know:
Online Payment: To manage your account and make payments online, you’ll need to set up a MyCarMax account. This will involve an email verification step, which can take up to one hour. Once you have a login, you’ll need your CarMax Auto Finance account number (which should have been sent to you shortly after your purchase).
To set up online payments, you’ll need: Your CarMax Auto Finance account number, Your date of birth, The last four digits of your SSN & A valid email address
If you have any trouble setting up your online account, you can contact Customer Service at (800) 925-3612. Please note that access to your online account (and your ability to make online payments) may be restricted based on your account status or payment history.
Payment by Mail
If you prefer to send your monthly payment by mail, you can send it to: CarMax Auto Finance, P.O. Box 6045, Carol Stream, IL 60197-6045. To make a principal-only payment, you can write your account number and “principal-only payment” on your form of payment and send it to: Attn: Accounting Department, P.O. Box 440609, Kennesaw, GA 30160.
Final Payoff by Mail
If you’re ready to pay off your loan, you can send your final payment by mail to: CarMax Auto Finance, Attn: Payoff Department, P.O. Box 440609, Kennesaw, GA 30160. If you need to send it by express mail or overnight delivery, you can send it to: CarMax Auto Finance, Attn: Payoff Department, 225 Chastain Meadows Court, Suite 210, Kennesaw, GA 30144.
Payment Through Western Union or MoneyGram
If you prefer to make your payment through Western Union or MoneyGram, you can go to any location and reference our city code (CarMax) and state code (Georgia). Be sure to include your account number to ensure proper posting. These payments typically take one full business day to be posted to your account. Please note that Western Union and MoneyGram may charge a fee for this service.
We recommend writing your account number on all forms of payment, and mailing your payment 7 to 10 days before your due date to ensure that it is received on time. If you have any questions about making your CarMax payment, don’t hesitate to contact Customer Service at (800) 925-3612.