With effect from July 1, 2021, Clinical Pathology Laboratories is happy to announce that we have been chosen as a United Healthcare Preferred Lab Network Provider.
SOC2 is a procedure for auditing service providers to make sure they securely manage data to protect customers’ interests and privacy.
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Due to the Thanksgiving holiday, CPS Energy offices and customer service centers will be closed on Thursday, November 24, and Friday, November 25, 2022. On November 28, 2022, the CPS Energy customer service centers will open as usual at 7:45AM. Read More Here.
PAY ONLINE:
- Take advantage of our free one-time ACH/eCheck payment by selecting Pay My Bill – Pay by ACH/eCheck (Free Service).
- Select Pay My Bill – Pay By Credit Card to make a one-time Credit Card payment. There is a $2.35 convenience fee assessed by our payment processor when paying online by Credit Card.
- Read more in the Payment Processing FAQs
AUTO PAY: Set up automatic withdrawals from your bank to pay any outstanding balance on your monthly bills. No convenience fee applies.
PERSONAL PAYMENTS: Visit one of our Customer Service Centers to send a check or get help with a bill.
ADDITIONAL LOCATIONS FOR PAYMENT: Visit H-E-B, Woodforest National Bank, Money Box/Speedy Cash, or other retail establishments to make payments. There is a fee of one dollar ($1. 00) paid to the third-party vendor. More information on payment locations.
PAY BY PHONE: You can pay your bill by phone using an ACH/eCheck, a Debit Card, or a Credit Card. There is a $2. When paying by phone, the payment processor levies a convenience fee of $35. ONLY these phone numbers are accepted for phone-based payments.
PAY BY MAIL: If you receive your bill in the mail, mail your bill using the pre-addressed return envelope that is included. Mailing address for bill payments:.
CPS Energy P.O. Box 2678 San Antonio, TX 78289
BUDGET PAYMENT PLAN: Based on your prior year’s energy charges, pay the same amount each month. Learn about our Budget Payment Plan. Sign up for Budget Payment Plan through Manage My Account.
GIFT CERTIFICATES: Pay your energy bill with a gift certificate, or purchase one for a friend. Available only at our Customer Service Centers.
QUESTIONS: Please fill out the Residential Billing Issues Form or the Commercial Billing Issues Form and submit it if you have any questions or concerns regarding your energy bill.
For any other question, feel free to call:
Before resuming service, all electrical devices must be unplugged or turned off for your safety.
PLEASE NOTE: At the moment, credit card payments are not accepted by our customer service departments.