Jonesboro City Water & Light (CWL) offers several options for paying your bill, including online, by phone, and by mail. In this guide, we will provide information on each of these payment methods, as well as discuss the convenience fee that is charged for certain payment methods and provide information on how to request a payment extension.
Online Bill Pay
To pay your Jonesboro City Water & Light bill online, visit the customer portal at https://ipn.paymentus.com/cp/cwl.
Your payment will be posted to your account the next business day, and you will receive a confirmation number for each payment. An email confirmation will also be sent for your records. Please note that Paymentus charges a convenience fee for paying bills using this service.
If your service is scheduled for disconnection, paying your bill online or by phone will not stop the disconnection. If your bill is past due or your services have been disconnected, you should contact the CWL office before making a payment.
Pay with Cash
Content: You can also pay your Jonesboro City Water & Light bill with cash by clicking on the link https://www.paynearme.com/jonesboro.
You will need to enter your CWL account number and your email or mobile number to complete the payment. A convenience fee is charged for this payment method.
Bank Draft
Jonesboro City Water & Light offers a free bank draft program for customers.
To sign up for this service, you can update your customer account by completing the Information Change Request form found at https://apps.jonesborocwl.org/PROD/capps/apps/customerExtensionRequest/.
Please note that this form may not be available during regular maintenance windows.
Pay by Phone
To pay your Jonesboro City Water & Light bill by phone, call 1.855.288.0680. A convenience fee is charged for this payment method.
Pay by Mail
You can also pay your Jonesboro City Water & Light bill by mailing a check or money order to:
Jonesboro City Water & Light P.O. Box 1289 Jonesboro, AR 72403-1289
Drop-Off Location
You can also pay your Jonesboro City Water & Light bill in person at the drop-off location at 400 East Monroe Ave. in Jonesboro.
Payment Extension Request
If you need more time to pay your Jonesboro City Water & Light bill, you can request a payment extension through the customer portal at https://apps.jonesborocwl.org/PROD/capps/apps/customerExtensionRequest/. Please note that this feature may not be available during regular maintenance windows.
Customer Service – Jonesboro CWL
https://jonesborocwl.org/customer-service
Find quick and useful links for paying your bill, public information, …
Address:
400 East Monroe Ave.
Jonesboro, AR
72401
Phone:
870-930-3300