Telehealth, or video calls with doctors over the phone or computer, has been around for a while but has gained popularity as a result of the COVID-19 pandemic. Einstein offers telehealth visits for:
To ensure your safety in our offices, we have taken numerous measures.In contrast, telehealth visits give you access to your doctor when a face-to-face meeting is inconvenient or impossible.
When you and your provider can both hear and see each other, telehealth frequently works best.Due to this, our providers are now providing video appointment visits, which enable you and your provider to communicate virtually over a secure conference line using equipment compliant with health information privacy standards.
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Here are answers to some common questions about telehealth appointments:
Your medical needs may be met by a telehealth visit in a variety of circumstances, such as:
If you believe a telehealth visit is necessary, contact your doctor’s office.The best person to decide whether a visit should be in-person or via telehealth is the staff.
Make an appointment with your doctor as soon as possible.Call your doctor’s office, make an appointment request on the Einstein website, or dial 1-800-EINSTEIN if you have a regular doctor you visit.Additionally, many doctors accept direct online appointment requests. If you need a doctor recommendation, please call 1-800-EINSTEINThe staff at the doctor’s office will get in touch with you to go over your options for telehealth and in-person appointments. Please understand that a telehealth appointment is an actual visitYour appointment has this particular time slot set aside for you.Be sure to schedule appointments for times when you are available.
You’ll need the following before you can video chat with your doctor:
The office of your provider will inform you of the video platform it employs.Additionally, the office can assist you with any technical problems you might be experiencing and provide you with instructions on how to access the system.
A video visit will be simple to set up if you have a smartphone or computer with a camera.Give your doctor’s office the phone number if you’ll be using your smartphone for the appointment.
You might need to download an app to your tablet or phone, or you could just click a link to start your video appointment, depending on the platform your doctor uses.
During your visit, make sure you have a quiet, private place to sit.Make sure your tablet or smartphone is charged completely and is plugged into a power source.
Take your temperature, weigh yourself, and measure your height before your appointment. If you can, write the results down on paper.
Have the following nearby when you speak with the doctor:
Before your appointment, someone will call you, and you will be registered and checked in just like you would if you had physically visited the office.
The staff member of the practice will then call you to go over the following:
Depending on your location and the type of insurance you have, this can change.To find out what to expect and whether you will have to pay a copay, check with your insurance provider.
During the COVID-19 pandemic, the Centers for Medicare and Medicaid has expanded coverage of telehealth visits. Many private insurers have also expanded what they’ll cover, and many states have relaxed restrictions on reimbursing providers for delivery of remote services.
Yes We take very seriously our responsibility to protect your privacy We only use applications that comply with all USGovernmental requirements for the privacy and security of personal health information
Many of your health care needs can be met by telehealth appointments, but occasionally an in-person visit is required.If so, you will be asked to schedule a follow-up appointment or, if necessary, visit the nearest emergency room or urgent care facility.
Bring your telehealth visit notes with you to the in-person appointment.By doing this, you’ll be able to inform the provider about the data you learned during the virtual call.