Bill & Payments FAQs
Several different payment options are available, such as:
- Mail your payment to our secure payment processing center using the included payment stub and envelope. If you do not have a payment stub or envelope, please make sure your full account number, including dash, is on your check and send your payment to:
***Mailing your bill directly to the City delays the processing of your payment and could result in cut off for non-payment.
- Direct bank drafting by filling out an ACH Debit Request form.
- Online credit card and e-check payments through our Online Bill Pay System.
- Credit card payments using the Automated Telephone System (386) 427-3279.
- Walk-in over-the-counter payments, to City Hall located at 104 N Riverside Drive, Edgewater, FL 32132.
- The Drive Thru Dropbox located near the north entrance to the City Hall building. (See Pictures 1 and 2)
- The Kiosk located in front of City Hall (104 N Riverside Drive, Edgewater, FL 32132) (See Picture 3 and 4)
Pictures:
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The City bills on a monthly basis. Payment is due within 20 days from the Statement date. If that date falls on a weekend or holiday, the due date will be moved to the next business day.
As part of our effort to "Go Green", the City offers e-Notifications (also called e-Bills). After initiating e-Notifications, the first month you will receive two bills by both e-mail and paper, and then your monthly bill will only be e-mailed to you. Please Fill out our Go Green Form to start e-Notifications.
You should receive your bill around the same time every month. You may call the Utility Customer Service office at (386) 424-2400 Ext. 4000 to get your balance for payment. You may also access the automatic phone feature (386) 427-3279. Failure to receive your bill will not avoid disconnection of service.
The City of Edgewater provides a monthly utility bill. It is often confused as a “water bill” when it is compared to other nearby communities’ monthly water bills. Your monthly utility bill is all inclusive (water, sewer, stormwater, garbage and recycling). In other cities many of these services are billed separately through annual tax assessment.
Beginning October 1, 2023 there is scheduled to be an increase (once approved by City Council) of fees for Water, Sewer, Stormwater and Solid Waste (Refuse and Recycling). For households that use an average of 3,000 gallons per month, this means an increase of $.85 for Water, $.09 for Utility Tax (10% of Water) and $1.62 for Sewer per month. The Stormwater increases by $.50 per month with a Solid Waste (Recycling) increase of $.52 per month and Solid Waste (Refuse) increasing by $2.10 per month.
The funds derived from utility bills support projects crucial to the environment and utility infrastructure of the City such as:
- Expansion of reclaim water lines to provide reclaim irrigation water to other areas of the community, reducing discharge to the Indian River Lagoon
- Lining of older sewer lines to reduce rain water intrusion into the sewer system
- Routine repair and maintenance to the utility infrastructure
- Improved maintenance and cleaning of the storm water conveyance system with specialized equipment
- Future replacement of the Public Works facility
- Reasonable Assurance Plan improvement projects to clean storm water before it discharges to the Indian River or Hammock recharge area as required by the Florida Department of Environmental Protection
- Replacement of older water lines for increased pressure and water quality
- Stormwater quality projects to reduce nutrients in rainwater runoff in accordance with the cooperative reasonable assurance plan
Customers with any questions can call Utility Customer Service at 424-2400 x4000.
DOXO is a third party vendor, not associated with the City of Edgewater. The City of Edgewater does not charge to use their services to make a payment.
To access the City of Edgewater, FL payment systems follow the links at the top of the page (or on the left) that say Online Bill Pay. You can also make payments through our Automated 24/7 Phone Line (386-427-3279) or in person at 104 N. Riverside Drive, Edgewater, FL 32132. If you have more questions please feel free to contact us at 386-424-2400 Ext. 4000.
Below is a list of several possibilities for rates within the City limits.
Remember: rates and services are based on the location and actual usage of services.
For more information please feel free to contact us at 386-424-2400 Ext. 4000 to speak with a representative.
A late fee of 5% of your bill will be added to your account if payment is not received by the due date stated on your bill. There is a Disconnection Fee of $35 applied to the account if not paid 30 days from the statement date found at the top of the bill. If you have received a bill with the previous balance not yet paid, then the bill must be paid before the disconnect date, to avoid shut off.
The City of Edgewater will never contact you asking for payment information, we do not have access to accept payments over the phone. Therefore, we will not call you for Credit Card/ Debit or Checking account information. The City can only accept payments through our automated 24/7 phone system (386-427-3279), online at www.cityofedgewater.org (follow Online Bill Pay links), or in person at 104 N. Riverside Drive, Edgewater, FL 32132.
If you are unsure if the City called you, please contact us at 386-424-2400 Ext. 4000 to verify.
