Account Support Help FAQs

We’re ready to help you. Call our Customer Resource Center at 1-800-964-2532 and select Prompt 3; or click on “About Alfa®,” then “Contact Us” to email or chat with a representative. Having your policy number(s) on hand will help us assist you.

Your policy number is listed on your policy documents, declaration page, auto ID cards and billing invoices. If you don’t have any of these documents, you can: Contact your local Alfa agent, Call 1-800-964-2532, prompt 3, or Click on “About Alfa” then “Contact Us” to email or chat with a customer service representative.

In your MyAlfa^® account, you can sign up for paperless billing and/or paperless documents. Currently, paperless documents are available for Auto, Home, Manufactured Home, Fire, Watercraft, Comprehensive Personal Liability, Personal Articles, Business Owner, Church, and Umbrella policies; paperless billing is available for the following policies: Auto, Home, Manufactured Home, Fire, Farm, Life, Watercraft, Business, Church and Umbrella policies.

From AutoPay to PayByText, we offer a variety of payment options to fit your needs. Customers may select monthly, quarterly or full-pay payment options. Not sure what option is best for you? Contact your local Alfa agent or view the Payment Options.

We are committed to providing you with excellent claims service. You can choose to either file a claim online or through the Alfa2Go® mobile app, or by contacting your agent or the customer resource center. For more information about the claims process, click here.

Open the Google Play Store or Apple App Store on your device. Search for the Alfa2Go app. There should be an option to update to the latest version. Click “Update.” For more help, contact our Customer Service Center at 1-800-964-2532.