ComplaintsforAustin Anesthesiology Group

• Initial Complaint

  01/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had emergency surgery for an accident on June 17, 2022.I went to emergency room at 1 hospital and then went to another for surgery. Both hospitals, all the doctors, and the surgeon filed insurance claims with BCBS and were paid. A few months later I began to receive bills from American Anesthesiology Of ***** for their services. There were two claims for $1400 each that were not paid. I contacted BCBS to see why they did not pay. I was informed that the claims was filed incorrectly as a workplace accident and was rejected. It was NOT a workplace accident. I called American Anesthesiology Of ***** and told them to fix and resubmit the claim as a corrected claim. American Anesthesiology Of ***** said they would fix. They then submitted the claim as a new claim instead of as a corrected claim. It was rejected again for being a duplicate claim. I talked to BCBS once again and found out they also submitted a different provider number than the original claim. Another reason to reject claim. I talked to American Anesthesiology Of ***** and they said they would fix. In the meantime I continue to receive bills every month. Somewhere along the way, the 2 claims for $1400 each becomes just 1 claim for $1400. I continue to receive bills monthly for $1413.55 which would have been covered 100% if American Anesthesiology Of ***** had submitted everything correctly in the first place. I received a couple of letters from American Anesthesiology Of ***** in late summer/fall of 2023 asking for all my insurance information and I included a letter telling them everything that happened to that point and that BCBS would pay them if they did their job correctly and submitted the claim correctly. And still nothing. I have sent the letters, called numerous times, and even emailed with no response. I received a bill today and the amount is past due...I am afraid they will send to collection soon. I feel at this point, they are tyring to scam me for $1400

  Business response

  01/23/2024

  BBB CASE#: ********    (******** /AAG/*********)
  Austin Anesthesiology Group received an inquiry regarding a patient that we provided anesthesia services to on 6/17/22 at St Davids ********** Med Ctr.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  
  While this is a valid charge for anesthesia services provided, due to delays in billing correctly to the medical insurance the balance on this account has been adjusted off and now shows a zero balance. 
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused.
  

  Customer response

  01/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  12/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had surgery on 11/9/23. Surgeon and surgery center filed their respective claims with my insurance company, and were paid. However, *** refuses to submit my claim to my insurance company (BCBS). Instead, they continuously send me text messages to click the link to pay my bill. Not only is it not an itemized bill, it also offers a discount if paid by 1/7/24bizarre. They charged $1600 for a 15minute procedure. Additionally, it is impossible to get in touch with them. All of their working phone numbers lead to the same response of: they have no available representativesto help. Out of all the times I have called to resolve this, i revived one call back during this call, I gave them my insurance information. ******* said it would be processed in 5-7 days. Nothing has been processed or filed with BCBS. Instead, I am receiving the same automated text messages from AAG. This is truly fraudulent billing practices with no avenue for consumers to resolve.

  Business response

  01/04/2024

  BBB CASE#: ********    (******** /AAG/*********)
  Austin Anesthesia Group received an inquiry regarding a patient that we provided anesthesia services to on 11/9/23 at **********************************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  
  The insurance information has been added to this account and claim is being filed.  Patient billing stopped as of 12/30/2023
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. 

• Initial Complaint

  11/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  01/09/23 I called and spoke to Austin Anesthesiology Group by phone on 12/14/22 and 01/09/23 in regard to this matter. I asked both times for our conversations to be documented with the information below and that I have called to address the fraudulent billing matter. Statement date: 11/20/2022 Surgery Date: 12/13/2021; ***** Civil Practice and Remedies Code Section ******* - Timely Billing Required (public.law)According to the ***** Civ. Prac. & Rem. Code ******* requires health care service providers to bill patients for services not later than the first day of the eleventh (11th) month after the date services are provided. Austin Anesthesiology Group, PLLC has broken ***** Code. Austin Anesthesiology Group, PLLC is unable to charge me and should write the billed amount of $442.70 off and close this account. Ironically enough, they sent me to collections after not contacting me back through email and if they did call like they stated they did they did not leave a message or a documented email trail. I was told to email to dispute and document through email on the back of the statement they sent which is the first statement I EVER received on 11/20/2022. No response back until I heard I was sent to collections only through mail from ********************* of America. I disputed with the third-party collections company through email to have it documented, and they came back and said that they spoke with Austin Anesthesiology Group (their client) through mail and that the first statement that was sent was dated 10/27/2022 which is a fraudulent statement on Austin Anesthesiology's part since I did not receive a billing statement with that date, and it was not mentioned in email or phone conversation. Only after I notified Austin Anesthesiology of this public law are they trying to fraudulently bill me.

  Business response

  11/07/2023

  BBB CASE#: ********    (******** /AAG/*****)
  Austin Anesthesiology Group received an inquiry regarding a patient that we provided anesthesia services to on 12/12/2021 at *************************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  
  The balance of $442.70 is patient responsibility after insurance processed the charge for DoS 12/12/21.  The insurance was filed on 12/22/21.  The insurance provides a copy of the explanation of benefits to the patient when the claim is processed. The first statement mailed to the patient was dated 11/20/22.  The patient called the number on that statement on 12/14/22. 
  As a courtesy, this balance is being withdrawn from collections and adjusted to zero.
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused.
  

• Initial Complaint

  10/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 4/4/23 had open heart surgery at Austin *************** My insurance CareFirst PPO has paid for every claim filed to date by service providers and every one who operated and gave me service from on 4/4/23, the surgery date and through 4/10/23 when I left the hospital, and CareFirst has me owing nothing to any provider as of today. But I do not see that Austin Anesthesia Group ever submitted a claim to CareFirst, even though they have the information that was given pre surgery. Today, 10/10/23 I came home to my first ever bill, and from a collection agency I.C. *********** The bill is for an amount of $13,869.24. And I.C. ********** in its invoice states "Austin Anesthesia Group PLLC has placed your past due balance for account number ******** in our office. ****************************************************************** PLLC is both the original and current creditor to whom this debt is owed." I never, ever received any inquiry or billing request prior to this. My CareFirst Member ID number is: JHD ********* Group ND50. This should have been an easy transaction to bill my insurance company. I was never contacted via email, phone call, text, etc. They had my correct billing address because the collection agency has it and sent me the bill on their behalf. The invoice also states that "The name and address of the original creditor is: Austin Anesthesia Group PLLC ****************************************************************************************************" I need assistance from someone who can help and undo this issue immediately. This isn't just a few hundred but almost 14 thousand they are billing me, and should never have been sent to a collections agency to begin with. No calls,texts,emails, but 6 months later; a collections agency mailed invoice for 14k. I see others on this site endured the same situation. Please I would love for them to contact me via email and for someone to adjust this error.

  Business response

  10/12/2023

  BBB CASE#: ********    (******** /AAG/Chao)
  Austin Anesthesiology Group received an inquiry regarding a patient that we provided anesthesia services to on 04/04/23 at ************** of Austin.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  The documentation provided to us by ************** Of Austin did not include any insurance information, and provided a different phone number and address than whats on this complaint. 
  I want to get this removed from collections and filed to the insurance as soon as possible.  Unfortunately, when checking that the policy is active, I got an error message stating that the date of birth we have does not match the policy. Please have the patient reach out to us to get this information updated so we can file with the insurance.  **** ***** **************** Coordinator, ************, ***********************************  Or our customer Service number at ************. We will also reach out to the patient via email.  Please have patient reference account number ********
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel to contact me (**** ********************* Coordinator, ************, *********************************** should you need any further information.

  Customer response

  10/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I want to note that although the business removed the debt from the collection agency, they have not yet filed the claim with my health care provider CareFirst.  I have scanned and sent electronic copies of my health care information to this business so there should be no more confusion about where and how to file the claim.  CareFirst says as of Oct 20, they have not received any claim from this business.  This business has until April of **** to file the claim - they've 365 days from date of service.  I expect the claim to be filed before the expiration date and if not filed, I should not receive a debt collection notice as it would be the business' failure to file a proper claim and receive the funds they are due.

  Regards,
  
  *********************

• Initial Complaint

  10/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently received a notice from a collection agency, *************, concerning a debt allegedly owed to Austin Anesthesiology Group, PLLC. To my knowledge, I never received an invoice from Austin Anesthesiology Group, PLLC, and I also confirmed that my insurance provider did not receive any bills from them. According to my understanding, my insurance should have covered the bill had it been submitted in a timely manner.The issue pertains to a medical procedure I had when my daughter was born on 3/8/2021 at St. ******* North Austin *************** Most of the medical bills associated with that event were promptly covered, and I ensured that I paid all outstanding balances. Furthermore, I contacted the hospital, and they have confirmed that my insurance information is on file.In an attempt to resolve this matter, I reached out to Austin Anesthesiology Group, PLLC. However, they repeatedly stated that they were unable to assist and directed me to contact the collection agency. Upon speaking with the collection agency, I was informed that I am required to pay the full amount, which is $4,982.49. This situation is unacceptable. It's especially concerning as there are numerous similar complaints regarding Austin Anesthesia Group LLC, with bills being sent to collections without prior notice, often more than a year after the initial medical procedure took place.

  Business response

  10/09/2023

  BBB CASE#: ********    (******** /AAG/***)
  Austin Anesthesiology Group received an inquiry regarding a patient that we provided anesthesia services to on 03/08/21 at North Austin **************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  
  The insurance information provided by the ************** showed as Invalid ID so was not processed.  Statements were mailed and phone calls were attempted with no result.  This account was sent to collections without result.
  This account has now been sold to Capio.  Any questions or concerns, including getting insurance filed, should be directed to the Capio *************************** at ************
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. 

  Customer response

  10/10/2023

  Complaint: 20703911
  
  I am rejecting this response because:
  

   I had already reached out to Capio (the collection agency) before filing a complaint with the BBB and was informed that I am required to settle the bill with Austin Anesthesiology Group. ***** was very uncooperative and seemed solely interested in collecting the money from me. I am unsure why I have to pay this unreasonable bill due to Austin Anesthesiology Group's negligence. All medical procedures (Labor and delivery) were performed at the North Austin ************** on 3/8/2021, and every single item was covered by my insurance at the time. I have attached one of the explanations of benefits that clearly states all the expenses were covered. If Austin Anesthesiology Group requires it, I can provide all the explanations of benefit from that date.

  
  I provided all my information to the hospital, and I encountered no billing issues. I strongly disagree with the "invalid ID" claim they are making. Furthermore, I verified with my insurance provider, and they confirmed that Austin Anesthesiology Group never submitted a claim. My credit score is excellent, and I would have promptly paid the bill if they had sent one to me. However, I never received a statement, bill, phone call, or voicemail. It is not my responsibility to contact the collection agency to resolve this matter.

   

  Regards,
  
  ***********

  Business response

  10/10/2023

  We are no longer managing the account.  Additional communication should be forwarded to Capio Patient Advocate at ************.

   

  kind regards,
  
  ***************************
  North American Partners in Anesthesia
  Pod ******** **** Patient
  **************************************
  ************

  Customer response

  10/11/2023

  Complaint: 20703911
  
  I am rejecting this response because:
  

  As I have already mentioned in a previous message, I contacted *****, and they advised me to speak directly with your business.
  Why does your business keep instructing me to contact the debt collector when your business did not file a claim with my insurance? As I have attached in the previous message, all charges from the hospital were correctly billed except for your business. Your business keeps claiming that you've contacted me, but I have never received any messages from your business. Please have your representative address this matter with *****

  
  Regards,
  
  ***********

• Initial Complaint

  10/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  date of service - 9-10-2021 - Claim was never filed with ******** and BCBS. **** was never sent to me.On 9-14-2023 a collection agency letter from MBA Law was sent to me demanding $1,202.67.I can reach no one at Austin Anesthesiology Group (NAPA). I have left a detailed message on their phone system.My ******** and BCBS coverage is such that I would have been responsible for zero.

  Business response

  10/06/2023

  BBB CASE#: ********    (******** /AAG/Hall)
  Austin Anesthesiology Group received an inquiry regarding a patient that we provided anesthesia services to on 09/10/21 at **********************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  
  The documentation from the surgery center included no insurance information.  That same documentation gave the patients address as ***********************************************;78628.  No statements were sent as this is an invalid mailing address.  The phone number ************ was on the account but there is no indication that calls were made. 
  
  This account has been sold to Capio.  Any questions or concerns, including getting insurance filed, should be directed to the Capio *************************** at ************
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused.
  

  Customer response

  10/09/2023

  Complaint: 20697289
  
  I am rejecting this response because:

  Austin Anesthesiology Group, never filed with ******** / BCBS supplemental for procedure at *********************** on 9-10-2021. All other providers on that day did file and were paid in timely manner. My insurance is such that ******** with supplemental leaves me with absolutely nothing out of pocket.

  I am not responsible for your bookkeeping errors.

  
  
  Regards,
  
  *******************

• Initial Complaint

  09/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Was over-billed for anesthesia services provided in early 2023. I paid online on 4/25/23 with a note requesting them to refund any overpayment. I found in my records that I had already paid a portion of the bill, and called their billing office on 4/26/23 requesting refund of $570 overpayment. Billing support told me that I needed to allow ***** days for them to process the refund. My credit card records showed that they processed the full payment, but no credit was returned for the overpayment nor did I receive any return correspondence from their billing department. So I called back on 6/26/23 and was told that they "had to reissue the refund request" and it would take another ***** days to process. Again, received no correspondence or refund, so I made call #3 on 8/17/23. The support rep said she was escalating the issue to management and to call back in 2 weeks if a check was not received. Called back on 9/11/23. Rep messaged her supervisor (****) who reported that escalation occurred on 9/6/23 but the billing office had not yet responded. I asked to speak to someone with authority to issue the refund and was told they were in a different department with no direct number to call. Got a voicemail from Supervisor Lexi at 12:45p on 9/12/23 just saying to call the main support number if my issue is not resolved. I called immediately after, and requested a callback after waiting on hold for 27 minutes. Did not receive the callback. Called support again on 9/13/23; reached "******" who said that note from **** said that "she escalated to the billing department and that they will notify me when the payment is processed".Again, no notification or check so I tried calling on 9/25/23 and requested a callback. The callback went to my voicemail before I could answer, so I called back this morning (9/26/23) and was told that "the refund was escalated by **** on 9/13/23 and would take 90 days to process". I have all of the payment records showing the $570 overpay.

  Business response

  09/29/2023

  BBB CASE#: ********    (******** /AAG/*******)
  Austin Anesthesiology Group received an inquiry regarding a patient that we provided anesthesia services to on 02/17/23 at ************************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  
  We are experiencing delays in processing patient refunds.  I have escalated this particular request and will monitor the account until the refund of $570.00 has been completed.  Feel free to contact me, **** ********************** Coordinator, ************, *********************************** with any questions or concerns.
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel to contact me *************************** Coordinator, ************, *********************************** should you need any further information.

  Customer response

  09/29/2023

  Complaint: 20660908
  
  I am rejecting this response because:

  The response is the same as given since 4/27/23: apologizing for delay in refunding the overpayment, escalation of my refund request to billing, some estimates for the refund ranging from 2 weeks to 3 months that have all come and gone over the last 5 months without a refund check processed or received. I will close this complaint when the check for the $570 overpayment is received.  
  
  Regards,
  
  *******************************

  Business response

  10/02/2023

  The refund request has been escalated.  The check will be sent to the customer once processed.

  kind regards,
  

  
  ***************************
  North American Partners in Anesthesia
  Pod Captain,PFS, Patient
  **************************************
  ************

  Customer response

  10/02/2023

  Complaint: 20660908
  
  I am rejecting this response because:

  The response that my refund request is being escalated is the same as given since 4/27/23. I will close this complaint when the refund for the $570 overpayment is received.  
  
  Regards,
  
  *******************************

  Business response

  10/13/2023

  The refund check# ***** for $570.00 was put in the mail on 10.11.2023

  Customer response

  10/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the refund check from the North American Partners in Anesthesia this week just short of 6 months from the date I informed them of the double billing error and overpayment. This situation cost me a lot of time and concern. It is unclear whether the refund delays are deliberate or simply disfunctional, but they reflect very badly on NAPA and the anesthesiology services they own/support. I feel very sorry for the staff that answers your support calls.   
  
  Regards,
  
  *******************************

• Initial Complaint

  09/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Today I received a collection call from an agency stating that I had a bill due to Austin Anesthesia Group for $200 from Feb 9, 2021. I have never heard from this group prior or received any bills, calls, documentation from this group notifying me that I owed them money. I tried to phone them and could not get through to anyone. Upon looking at their ****** reviews there are dozens of reviews for this exact same thing where they do not notify, or submit to insurance but then they damage the persons credit. Many reviews state they have reported them to the BBB. On Feb 9, 2021, I had emergency surgery. All hospital bills were sent to me and paid promptly. Again I NEVER received any correspondence from this group nor would I have ANY way of knowing that I owed them money. I no longer even have the insurance that covered me during this time AND even if I did, the window has long since passed. THEY ARE CROOKS as evidenced by their shady practices with others for the exact same thing. I request my credit be returned to excellent and the bill to disregarded. They cannot come to me years later without ever contacting me prior and say I am now in collections. THIS IS ILLEGAL!! Please assist me as I cannot get through to anyone and it should not be on my credit. I have attached the images of the online complaints of shady practices of this business for your review. Please assist me with this resolution. MANY thanks, *****

  Business response

  09/27/2023

  BBB Case # ********  (Ramadan)
  
  Austin Anesthesiology Group, PLLC received an inquiry regarding a patient that we provided anesthesia
  services to on February 9, 2021 at South Austin Hospital.  Our office conducted a full review of the
  billing for the services for this patient and below is a summary of our findings.
  
  We billed the patients insurance ********** Blue Shield on behalf of the patient. BCBS processed the claim with a patient responsibility of $248.90 which we billed to the patient at the address on file which is the same address the customer provided with the complaint.
  
  Statements and calls were placed per below.
  
  4/21/21 - Statement mailed
  5/25/21 - IVR call to ************ for past due balance. Left voicemail.
  5/29/21 - Statement mailed
  6/1/21 - IVR call to ************ for past due balance. Left voicemail.
  6/28/21 - Statement mailed
  8/9/21 - IVR call to ************ for past due balance. Left voicemail.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and
  their families and apologize for any inconvenience this may have caused. Please feel free to contact me
  should you need any further information.
  
  kind regards,
  
  ***************************
  North American Partners in Anesthesia
  Pod ******** **** Patient
  **************************************
  ************

  Customer response

  09/27/2023

  Complaint: 20634147
  
  I am rejecting this response because:

  As I stated, I did not receive a bill from this office. The last date they stated an attempt was made was in 2021. I do not have record of a call or a letter. As you can see from the dozens of complaints regarding this organization, their billing practices are questionable otherwise all customers would not say the same thing. 

  Please send an itemized bill to my mother's home address at ************************* c/o ***************************, ******************************************************** or email me a bill at ********************** It is impossible to get a hold of anyone within your business.

  I request that my credit be restored and this bill will be paid. Again, I did not receive a bill from you and the dozens of reviews left online reflect that others have encountered this same issue with you which does not happen if things are handled professionally and timely.

  
  Regards,
  
  *************************

  Business response

  09/28/2023

  Our response of 9/27/23 outlines all communication regarding the account. Patient will need to follow up with  ***** Collections patient Advocate at ************ regarding the statement being requested. 

   

  kind regards,
  
  ***************************
  North American Partners in Anesthesia
  Pod Captain,PFS, Patient
  **************************************
  ************

• Initial Complaint

  09/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  March 23, 2022 (date of service) - gave birth to my son at ******************* Of ***** in *******, epidural anesthesia was used for a normal vaginal delivery. At the time, I had the following health insurance:********** Blue Shield (primary insurance)Subscriber Name: ******************************* ID# ***********************************# C00067 ***************** *********** United Healthcare (secondary insurance)Subscriber Name: *********************** ID# ********************************# 1L9957 ***************** ********** June 2022 - received an EOB from UHC stating that the claim from Austin Anesthesiology was denied because I had coverage with another carrier. Austin Anesthesiology never submitted the claim to ********** Blue Shield, the primary insurance. June 2022, August 1, 2022 and September 12, 2022 - spoke to Austin Anesthesiology staff to rectify the issue and requested that they submit the claim to ********** Blue Shield first and then resubmit the claim to United Healthcare. I spoke to 7 different staff members (*****, ****, *****, ***, *****, *****, *****) who said they had my wrong address on file, they did not have the March 2022 date of service on file. The last person I spoke to, *****, reassured me that all the information in my file was updated and the claim will be submitted to ********** Blue Shield first and then resubmitted to United Healthcare. September 15, 2023 - got a letter (signed by ***************************) from American Anesthesiology a NAPA Company regarding a billed amount of $4,810.68 for date of service 3/23/2022.September 16, 2023 - I attempted to fax supporting documents to the two numbers listed in the letter ************ and ************. I received an error message in both cases. It seems that this company and their billing department are very disorganized and unprofessional and they make it really difficult to reach them by not providing the correct contact information. I am not willing to pay the amount listed in the letter. It must be settled with insurance.

  Business response

  09/27/2023

  BBB Case # ******** (********)
  
  Austin Anesthesiology Group PLLC received an inquiry regarding a patient that we provided anesthesia
  services to on 3/23/22 at ******************* of *****. Our office conducted a full review of the
  billing for the services for this patient and below is a summary of our findings.
  
  The claim was originally billed with the patients insurance United health care (UHC) as primary and  Blue Cross Blue Shield (BCBS ** as secondary).
  
  We have been notified of the following:
  
  Blue Cross Blue Shield (primary insurance)Subscriber Name: ******************************* ID# ***********************************# C00067 ***************** *********** United Healthcare (secondary insurance) Subscriber Name:*********************** ID# ********************************# 1L9957 ***************** ********** 
  
  The claim Is being billed with this updated information at this time.
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and
  their families and apologize for any inconvenience this may have caused. Please feel free to contact me
  should you need any further information.
  
  kind regards,
  
  ***************************
  North American Partners in Anesthesia
  Pod ******** **** Patient
  **************************************
  ************

• Initial Complaint

  08/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Austin Anesthesiology Group sold an alleged debt to IC Systems collection that was placed on my credit report. Austin Anesthesiology Group never filed the paperwork with my insurance company which is common for them apparently even though the information was provided. In addition, I never received a bill regarding the services provided. I have attempted to repeatedly call Austin Anesthesiology Group about why I never received a bill about the services in question or why it was never filed with insurance, however I never get an answer, and when I do I am immediately hung up on.

  Business response

  08/22/2023

  BBB CASE#: ******** (******** /RAL/ ****) 
  Austin Anesthesiology Group  received an inquiry regarding a patient that we provided anesthesia services to on October 21, 2019 at ************************.   Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings. 
  The hospital did not provide insurance information for this patient.  
  Several statements were sent to the address on file without a response. Attempts were made to reach the patient at **************  
  The balance was placed with IC Systems, a collections agency, on 4/18/2020. IC Systems does not report our charges to credit, and they did not purchase this debt.  
  Unfortunately, we are now well past the timely filing deadline for any health insurance, so the balance remains patient responsibility.  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel to contact me should you need any further information. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩