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PWC COVID-19 Response FAQ
…allowing customers additional time to pay if needed. We encourage you to set up a payment plan to prevent long-term accumulating account balances. The longer payments are delayed, and services…
Read MorePayment Options
…Bank Draft (Autopay) Utility Assistance Resources Billing Options eBill Equal Payment Payment Extension Late Payment Notification Change Your Bill Due Date Utility Assistance Resources Online Account Manager Click here to…
Read MoreFrequently Asked Questions – eBill
…credit/debit card. This fee is charged by Bill2Pay, our payment processing vendor. Do I have to pay electronically if I enroll in eBill? No, you can continue to use other…
Read MoreUtility Scams: Know the Signs
…PWC on the phone – or in person! (Remember, however, that as one of our payment options, you can call us to pay your bill by phone.) We will not…
Read MoreUse PWC’s 24/7 Self-Service Pay Station
PWC’s 24/7/365 Self-Service Pay Station is located in the far right drive-thru lane at PWC’s Customer Service Center – 955 Old Wilmington Road. The Pay Station accepts payments made by…
Read MoreCommunity Powered
…at the lowest rates. Public power homes pay nearly 15% less than homes powered by private utilities. Businesses also pay less. Reliable Lose power less often. Likely to be without…
Read MoreFrequently Asked Questions – Time-of-Use
What are Time of Use Rates You will pay different rates for electricity based on when you use it. Rates are lower when it costs us less to provide electricity…
Read MoreHow to Request a Residential Lawn Irrigation Meter
…Prevention Testers Approved Backflow Prevention Assemblies 3. Pay your quoted amount. Pay the quoted amount to PWC by cash, check or money order. Please note that all quotes will be…
Read MoreEnergy Conservation Tips
…on. Pay special attention to the cold air return ducts. Seal leaks with “mastic” tape, which is more durable than duct tape. Some ducts may be difficult to access. Contact…
Read MoreCoal Ash Fee
…is estimated to be $60-$70 million. PWC is required to pay this and is using reserve accounts to pay most of the money needed. The fees charged to PWC customers…
Read MoreCommercial Irrigation Meter
…will be notified in writing. A packet containing the quote and information about your responsibilities for maintaining the Backflow Prevention Assembly* will be included. 3. Pay your quoted amount. Pay…
Read MoreeBill
…and quickly pay your bill using a link in your monthly email, with a no-cost electronic payment option. FAQ | Enroll Using our Online Account Manager | Other Payment Options…
Read MoreFayetteville PWC Opens NC’s First Municipal Community Solar Project
…able to enroll in the Community Solar program. Customers who participate, pay a one-time enrollment fee for each panel. Then pay a monthly panel subscription fee and receive a monthly…
Read MoreTime-of-Use Rates
Time It Right and Save Time-of-Use (TOU) rates better align the rates we charge with the costs that we pay for electricity. PWC’s AMI meters provide customers the opportunity to…
Read MoreWhat is a Basic Facility Charge?
…costs of bringing electricity or water services to your home, or carrying wastewater away from your home for treatment. These basic costs are “fixed”, which means PWC has to pay…
Read MorePWC Lowers Customer Fees, Adopts Optional Electric Rates
…have the option to sign up for the new rates, pay a slightly higher basic facility charge, but a pay a significantly lower rate for energy use weekdays from 9pm-5…
Read MoreTerms of Use and Privacy Notice
…which you are unrelated or affiliated. Online Payment Portal. A third party, Bill2Pay, LLC, handles all payments made through the online payment portal. Bill2Pay, LLC will access your financial account…
Read MoreConsumptive Water Use and Evaporative Loss Sewer Credit
…value from the facility’s sewer volume. The customer shall pay the application fee, be billed the cost of installing all incoming and outgoing process meters, and pay a monthly basic…
Read MoreHow Do I…
…will appear on your next bill. Customer Service/Bill Payment Questions How do I sign up for Ebill? How do I pay my bill? How do I sign up for bank…
Read MoreOnline Usage Calculator – Time-of-Use Rates
…and off peak based on your percentage selected See the average Monthly and Annual Cost of operating during off-peak hours See the average cost per kWh you pay based on…
Read MoreBusiness Menu Map
BUILDER/DEVELOPER Development Incentives Resources CONTACT US Feedback Report A Problem Holiday Schedule Hours & Locations How To Reach Us CUSTOMER SERVICE Customer Payment Center Online Payment Pay Options Rates/Fees Start-Stop-Transfer…
Read MoreResidential Menu Map
…Wise Demo Garden Water Conservation Tips Usage Calculators CONTACT US Feedback Report A Problem Holiday Schedule Hours & Locations How to Reach Us CUSTOMER SERVICE Customer Payment Center Online Payment…
Read MorePWC Adopts $405.3 Million Budget for Fiscal Year 2022
…$28.2 million to continue installation efforts. In addition, PWC will pay $4.6 million in FY2022 of its outstanding $64.6 million of debt related to Phase V utility projects. Other major…
Read MoreHelpful Tips When Buying a New Fridge
…doors and pay attention to cool air you can feel when you shut the doors. Make sure the seals around the doors are airtight. If they are not, replace them….
Read MoreVideos
…Stay Calm, Help is on the Way Customer Service PWC Day Wrap-up Customer Service PWC 24/7 Self-Service Pay Station PWC’s New Mobile Phone App! PWC’s Online Account Manager Your Bill…
Read MoreGo Paperless! Sign Up Now for eBill
…call Customer Service at 910-483-1382! Free, secure electronic billing service View and pay your bill quickly and safely using a link in your monthly email Includes a summary of your…
Read More“Why is My Bill So High?”
…Added to Current Billing Period When you notice a higher than normal bill, check for your previous balance. If you did not pay your last bill in full, the remaining…
Read MoreElectric Service
…In July 2012, PWC became a full requirements customer of DEP as part of a new 20-year power supply agreement signed in June 2009. PWC pays a fixed annual capacity…
Read MoreFrequently Asked Questions – Electric Service
…not be required for permanent service, you must pay the actual cost of installation and subsequent removal of PWC facilities not required for permanent service. Please contact the Customer Programs…
Read MoreEV Rates
…Home/Whole Business rates that feature a super Off-Peak rate daily from 9:00 p.m.-5:00 a.m. Customers who sign up for the rate, pay a higher basic facility charge and On-Peak rate…
Read MoreCustomer Payment Center Drive Thru
…order, and credit/debit cards Night Depository onsite (payments placed here during normal working hours will not be processed until the following scheduled work day) Payment Options Read more about our…
Read MoreTime-of-Use Rates for Non-Residential Customers
…rate daily from 9:00 p.m.-5:00 a.m. Customers who sign up for the rate, pay a higher basic facility charge and On-Peak rate and their super Off-Peak rate is significantly lower…
Read MoreBank Draft (AutoPay) Enrollment
Payments drafted automatically each month on bill’s due date Still receive a bill, but it’s marked “do not pay” To learn more, call our bank draft representative at (910) 223-4105…
Read MoreLeaks Can Run, But They Can’t Hide!
…inexpensive do-it-yourself project. It will pay for itself in no time.* • Leaky faucets can be fixed by checking faucet washers and gaskets for wear and replacing them if necessary….
Read MoreOnline Account Manager
Payments made through our Online Account Manager will be processed by Bill2Pay. No convenience fees if using bank account and routing number to pay. If using debit/credit card, there is…
Read MoreOutside City Water/Sewer Rates
Customers who live inside the Fayetteville City limits and the Hope Mills Town limits pay a lower Inside City rate. Most municipal water systems that serve customers outside the boundaries…
Read MoreReasonable Rates are a Benefit of Public Power
As a Public Power (not-for-profit) utility, PWC offers competitive electricity rates to our customers. On average, residential public power customers pay 13% less than customers of for-profit, privately-owned utilities. PWC…
Read MoreGetting Started with Community Solar
What is Community Solar? PWC’s Community Solar Program is a large-scale, ground-mount solar array offering PWC electric customers locally generated solar energy. Customers can enroll in the program, pay a…
Read MoreCommercial EV Charging
…super Off-Peak rate daily from 9:00 p.m.-5:00 a.m. Customers who sign up for the rate, pay a higher basic facility charge and On-Peak rate and their super Off-Peak rate is…
Read MoreResidential EV Charging
…rate that features a super Off-Peak rate daily from 9:00pm-5:00am. Customers who sign up for the rate, pay a higher basic facility charge and on-peak rate and their super Off-Peak…
Read MoreStorm FAQ
…marriage certificates will/power of attorney Social Security card/records military records medical records (living will or other medical powers) insurance policies checking and savings account statements retirement account records pay stubs…
Read MoreCustomer Service
Customer Payment Center Mobile App Online Payment Pay Options Utility Assistance Resources Residential Rates/Fees Residential Time-of-Use Electric Rates Commercial & Industrial Rates/Fees Non-Residential Time-of-Use Rates Wholesale Rates Outside City Rates…
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