We offer several convenient ways to pay your bill.
Service Off for Non-Payment
Please go to Manage Your Account or contact customer service at (540) 868-1061, extension 4, for your account balance as additional fees will apply.
Automatic Debit (ACH)
- It is free, convenient, and easy.
- Payment will be automatically deducted from the account you select on the due date on your bill.
- Fill out an Electronic Payment Form, attach a voided check, and send both to our office
Banks Bill Pay
Please reference Frederick Water account and customer number.
Please allow ten business days for receipt.
Online – Two Ways to Pay
Frederick Water Online Customer Portal:
Visa, Mastercard, Discover
Frederick Water account and customer number required
No fee to use the service
*We've recently upgraded our customer portal, and many of our customers have been receiving a 500 error. To resolve the error, simply clear your browser cache. To clear the browser cache, press control+shift+delete on Windows or command+shift+delete on Mac. From the Clear History dialog box, opt to clear cookies, cached images, and files.
Paymentus:
- Visa, Mastercard, Discover, E-check
- Frederick Water account number required
- No fee to use the service
Toll Free: 1-877-318-7057
- Visa, Mastercard, Discover, E-check
- 24/7, 365 days per year
- No fee to use this service
- Frederick Water account number is required
- Payments made after Frederick Water business hours are posted the next business day
In Person
315 Tasker Road
Stephens City, VA 22655
US Postal Service
P.O. Box 1850
Winchester, VA 22604
Please allow ten business days for receipt
Night Drop Box
- Located at the drive-through
- Please, no cash
- Available nights, weekends, and holidays
- Payments placed in the night drop box are received and posted the next business day