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How To Pay Your Bill
Huntsville Utilities makes paying your utility bill simple and convenient.
A service fee will be charged for any type of remittance returned from any financial institution.
Bill Delivery (E-Billing)
Huntsville Utilities offers an easy and convenient way to receive and view your bill online. E-Billing eliminates the paper bill and notifies the customer by email each month when their new bill is ready for viewing online.
Log in to My Account to enroll.
Billing and Collections Policies
Customers are given 15 days from the bill date to submit payment without incurring a late payment charge. A “Final Notice” will be mailed four days after the due date if payment is not received. Items presented as payment and returned from your financial institution will be charged a service fee.
Failure to pay, setup an Installment Plan or honor a prior written agreement to pay bills due to Huntsville Utilities (HU) can result in service being disconnected. In addition, checks, drafts or credit card payments returned on the customer account will be subject to a return item fee and disconnection. HU will provide reasonable notice to customers by mailing a Final Notice. When available, notices will be provided to customers via text message or email. The notice will inform the customer that an Account Review Procedure is available. Following notification, if payment is not received or satisfactory arrangement to pay is not made by the date on the notification, service(s) will be disconnected. Failure to receive a final notice does not relieve the customer of the obligation to pay.
If service is interrupted due to non-payment or a returned item, payment to restore services on the same day must be received by 10:00 p.m. Monday – Friday.
In the event a service is disconnected on the 4th business day, including the day of disconnection, any remaining services will be turned off. The security deposit and any accrued interest will be applied to the account balance. Before services are re-established, the customer must reapply for services with another security deposit plus pay any unpaid account charges. If this occurs, the amount of the security deposit required is based on the existing deposit policy.
Failure to receive a bill does not exempt the customer from payment. A review procedure is also available to our customers through which problems or disputes may be resolved. Copies of the review procedure are available at the Huntsville Utilities main office.
During extreme weather conditions, when the National Weather Service forecasts temperatures below 32° or over 100° Fahrenheit, a Huntsville Utilities Representative will come to the service location in an attempt to collect any delinquent charges (a collection fee for this service will be added to the next bill); however, the customer’s service will not be disconnected for non-payment until weather conditions improve. Disconnections postponed because of extreme weather conditions will be resumed when weather permits with no further notification provided.
Items presented as payment and returned from your financial institution will be charged a service fee.
Customer Service Fees
Customer Service Fees
Huntsville Utilities makes paying your utility bill simple and convenient.
- Bank Draft – Automatic Monthly or Web/Phone Draft
- Credit/Debit Card
- Pay in Person
- Drop Boxes
- Convenience Pay by Speedpay
A service fee will be charged for any type of remittance returned from any financial institution.
Bill Delivery (E-Billing)
Huntsville Utilities offers an easy and convenient way to receive and view your bill online. E-Billing eliminates the paper bill and notifies the customer by email each month when their new bill is ready for viewing online.
Log in to My Account to enroll.
Billing and Collections Policies
Customers are given 15 days from the bill date to submit payment without incurring a late payment charge. A “Final Notice” will be mailed four days after the due date if payment is not received. Items presented as payment and returned from your financial institution will be charged a service fee.
Failure to pay, setup an Installment Plan or honor a prior written agreement to pay bills due to Huntsville Utilities (HU) can result in service being disconnected. In addition, checks, drafts or credit card payments returned on the customer account will be subject to a return item fee and disconnection. HU will provide reasonable notice to customers by mailing a Final Notice. When available, notices will be provided to customers via text message or email. The notice will inform the customer that an Account Review Procedure is available. Following notification, if payment is not received or satisfactory arrangement to pay is not made by the date on the notification, service(s) will be disconnected. Failure to receive a final notice does not relieve the customer of the obligation to pay.
If service is interrupted due to non-payment or a returned item, payment to restore services on the same day must be received by 10:00 p.m. Monday – Friday.
In the event a service is disconnected on the 4th business day, including the day of disconnection, any remaining services will be turned off. The security deposit and any accrued interest will be applied to the account balance. Before services are re-established, the customer must reapply for services with another security deposit plus pay any unpaid account charges. If this occurs, the amount of the security deposit required is based on the existing deposit policy.
Failure to receive a bill does not exempt the customer from payment. A review procedure is also available to our customers through which problems or disputes may be resolved. Copies of the review procedure are available at the Huntsville Utilities main office.
During extreme weather conditions, when the National Weather Service forecasts temperatures below 32° or over 100° Fahrenheit, a Huntsville Utilities Representative will come to the service location in an attempt to collect any delinquent charges (a collection fee for this service will be added to the next bill); however, the customer’s service will not be disconnected for non-payment until weather conditions improve. Disconnections postponed because of extreme weather conditions will be resumed when weather permits with no further notification provided.
Items presented as payment and returned from your financial institution will be charged a service fee.
Customer Service Fees
Customer Service Fees
Commercial & Industrial Services
Email: com_ind@hsvutil.org
Phone: 256-535-1317