Papaya: Securely Pay Any Bill 4+

App improvement suggestions

They read it! This app is normally great. I recently had some issues with getting in touch with customer service, but those have been resolved. Some suggestions that I feel would greatly help reduce customer confusion and aggravation: A) Within the app, list the help email so that customers can directly contact customer service if the automated ticket system is down. You could tell them what information should be included in the subject line and the email itself. B) Break down the “in progress” bill status into different categories. For example: - Verifying, part 1 (Verifying that the information on the bill is correct) - Transferring (Money from account to virtual card or check) - Verifying, part 2 (Verifying that the money is still owed) - Delivering This will help customers feel safer knowing how their money is being handled. C) Somewhere in the app, perhaps in the auto chat help area, explain the process of how the customer’s money is transferred from the account to the virtual card or check. D) In the same area, explain how refunds are dealt with. As well as the timing.

Developer Response ,

Hey Amarenima,

Thanks for these suggestions! We definitely see the value in a more detailed timeline for bill payment. We're currently working towards implementing some features to give users more control and insight into their payments, as well as streamlining the way users interact with customer service. If you'd like to speak more about this, please don't hesitate to reach out to us at help@ppaya.com - we'd be more than happy to assist!

Best,
Coleman

Don’t use they take the money but bills don’t get paid!

I paid a bill on the app, the money left my account but the biller can’t find my payment. I have sent countless emails 10 + asking for help with zero response. I get an automated response when I send the email that they have received my email and someone will be in touch soon. I have been waiting for a response for over 2 months. This app worked great for other bill payments but seems like when there’s an issue no one can help.
Update…. Since writing this review I have still not received any communication from Papaya. Guess they take your money and then don’t care. My bill has gone to collections thanks to this app!!!!! So now have to pay double just so I don’t get in trouble. It’s a scam!!!

You give your SSN, they give it away

Read the fine print. This company demands your social security number if you want to use its services, and when you dig thru fine print you’ll find that they can share it w/third parties. They don’t demand your SSN upfront. First you pay a bill, enter all your info, name, phone, address, cc and/or debit/bank acct, pay your bill, and then you are taken to the inescapable lock room where your birthdate and SSN are required for exit. No going forward or back. I just closed the app and went back to the App Store and started digging around. I found a spread sheet showing item by item how all your info, including your SSN, which you freely give them, is turned around and shared? Sold? Disseminated? to third parties.
I even deleted the app which my iPad said would destroy all data. Then I tried reinstalling. Surprise! Somehow the papaya app was able to remember the stuff that was erased when it was deleted… amazing.
I’ve sent an email to the company asking them to delete all my info. But how in the world can I trust that?
I know we live in a world where we are losing more of our privacy every day. Come on, papaya, why be so sneaky? I had to tap a star or it wouldn’t let me submit this review which probably won’t be put on the site anyway.
FRSims

Developer Response ,

Hello, we are sorry that you have had this experience with our app. Please note that entering such information is always optional and not required to submit bills. Users may opt out at any time and continue on to the bill pay section. Please reach out to us with any other questions at help@ppaya.com. Thank you!