Atlantic Broadband Phone Numbers and Emails

Toll-Free Number:

  • (888) 536-9600

Customer Service:

  • (888) 684-6595
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PissedConsumer Club

Contact Information

Corporate Office Address:

Cogeco US Finance, LLC
3 Batterymarch Park, Suite 200
Quincy, Massachusetts 02169
United States

Atlantic Broadband Rating Based on 94 Reviews

Rating details

1.6
more details
Customer service
Product or Service Quality
Price Affordability
Website

Rating stats

Rating trend

How Good is Atlantic Broadband's Customer Service?

Hezekiah Lyj
Hezekiah Lyj
Feels Disappointed | Aug 31, 2023

This company doesn't have a right to exist in US.

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Ridhi Oga
Ridhi Oga
Feels Satisfied | Apr 18, 2023

Knowledgeable representative makes a difference!!!

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Debra Pps
Debra Pps
Feels Satisfied | Mar 10, 2023

Really good!

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Nathaneil Buh
Nathaneil Buh
Feels Satisfied | Dec 24, 2022

To Expensive. Both my sons live in different cities and pay 5.00 for the NFL ticket. Breezeline charges 15.00 with all the taxes. Ridiculous

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Summary of Atlantic Broadband Customer Service Calls

655 TOTAL
CALLS
03:00 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Atlantic Broadband?

Product/ Service Question:

  • “No internet”
  • “No cable or phone or internet”
  • “Instalacion de internet cotizaciones”

Payments and Charges Question:

  • “Pay bill”
  • “New debit card”
  • “Billing”

Staff Question:

  • “Home phone service issues”
  • “No service”
  • “New cable service,but if I can't talk to a representative then then I'll call some company where I can speak to a real human instead of texting”

Account Question:

  • “Account cancellation”
  • “Wifi password”
  • “Email account is disabled- need to reenable”

Request for Information Question:

  • “Question about service”
  • “I have a question”
  • “Need help with closing act”

Activation/ Cancellation Question:

  • “Cancel appointment”
  • “To cancel internet services”
  • “Cancel Internet service”

Shipping and Delivery Question:

  • “On demand package”
  • “Change package”
  • “Problema con mi tarjeta de pago”

Return/ Replace Question:

  • “Need a replacement remote”
  • “Replacement phone”
  • “Return equipment”

Employment Question:

  • “Remote employment”
  • “Job application status”

Refund Question:

  • “Refund check”
  • “Refund”

Cards Question:

  • “Have new Visa card”

Website/ Application Question:

  • “Impossible to get in my application”

Other Question:

  • “Cable box malfunction”
  • “Cable down”
  • “I need cable”

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