If you’re a Kaiser Permanente member, paying your premium bill is easy and convenient. There are three ways to pay your premium bill, and you can choose the one that works best for you. Here’s what you need to know.
Online Payment
Online payment is the quickest and most convenient way to pay your Kaiser Permanente premium bill.
By Mail
Members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington can also pay their premiums by mail. Simply send your payment to Kaiser Permanente, P.O. Box 7172, Pasadena, CA 91109-7172.
Phone Payment
Another convenient way to pay your premium bill is by phone. Payments can be made 24 hours a day, 7 days a week, by calling the appropriate number below based on your region:
| Region |
Phone Number (TTY) |
| Northern California |
1 877 365 9900 (TTY 711) |
| Southern California |
1 866 288 6729 (TTY 711) |
| Oregon |
1 877 729 5590 (TTY 711) |
| Southwest Washington |
1 877 729 5590 (TTY 711) |
| Colorado |
1 877 799 4700 (TTY 711) |
| Georgia |
1 877 699 7407 (TTY 711) |
| Hawaii |
1 877 578 2700 (TTY 711) |
| Maryland |
1 800 777 7902 (TTY 711) |
| Virginia |
1 800 777 7902 (TTY 711) |
| Washington |
1-844-632-2045 (TTY 711) |
Factors That Affect Your Monthly Premium Bill Amount
Your monthly premium bill amount may change based on several factors, including:
- Your Age: After age 14, your rate changes every year based on your age bracket.
- Your Location: A change in your service area can also be a determining factor.
- Your Choice of Plan: The type of plan you choose can also affect your monthly premium.
- Industry Costs of Health Care: The cost of delivering healthcare services increases every year due to inflation, new and more expensive technology, and medications. These factors can also affect premium costs.
Premium Billing Statements and Due Dates
Premium billing statements are usually generated within the first two weeks of the month, and for members in California, Colorado, Oregon, Southwest Washington, Georgia, Hawaii, Virginia, Maryland, and Washington D.C., premium payments are due at the end of the prior month. For example, if your coverage is effective on June 1st, then the premium payment is due by the last day of May.
In conclusion, paying your Kaiser Permanente premium bill is easy and convenient. You can choose to pay online, by mail, or by phone. Keep in mind the factors that can affect your monthly premium bill amount, and be sure to pay your bill on time to avoid any disruptions in your coverage.
Contact
California
Contact Us
| Service |
Phone Number |
Hours |
| Phone |
1-800-464-4000 |
24/7 for most services, except major holidays |
| Español |
1-800-788-0616 |
24/7 for most services, except major holidays |
| 中文 |
1-800-757-7585 |
24/7 for most services, except major holidays |
| TTY |
711 |
24/7 for most services, except major holidays |
| Medicare Members |
1-800-443-0815 |
7 days a week, 8 a.m. to 8 p.m. |
| Point-of-Service, PPO, and Out-of-Area Indemnity Members |
1-800-788-0710 |
Monday through Friday, 7 a.m. to 7 p.m., except major holidays |
Colorado
| Contact |
Phone Number (TTY) |
Hours of Service |
| Phone |
1-800-632-9700 |
Monday through Friday, 8 a.m. to 6 p.m., except major holidays |
| Medicare Members |
1-800-476-2167 |
7 days a week, 8 a.m. to 8 p.m. |
Georgia
| Member Type |
Phone Number (TTY) |
Hours |
| Phone |
1-888-865-5813 |
N/A |
| TTY |
711 |
N/A |
| Dual Choice PPO & Multichoice Members |
1-855-364-3185 |
Monday through Friday, 7 a.m. to 7 p.m., except major holidays |
| Medicare Members |
1-800-232-4404 |
7 days a week, 8 a.m. to 8 p.m. |
Hawaii
| Contact |
Phone Number (TTY) |
Hours |
| Phone |
1-800-966-5955 |
Monday – Friday, 8 a.m. – 5 p.m.; Saturday, 8 a.m. – 12 p.m. (except major holidays) |
| Medicare Members |
1-800-805-2739 |
7 days a week, 8 a.m. – 8 p.m. |
Maryland Virginia Washington Dc
| Contact |
Phone Number (TTY) |
Hours of Service |
| Phone |
1-800-777-7902 |
Monday-Friday, 7:30 a.m. to 9 p.m., except major holidays |
| Medicare Members |
1-888-777-5536 |
7 days a week, 8 a.m. to 8 p.m. |
Oregon & SW Washington
| Department |
Phone Number (TTY) |
Hours of Operation |
| Phone |
1-800-813-2000 (TTY 711) |
Monday through Friday, 8 a.m. to 6 p.m., except major holidays |
| Medicare Members |
1-877-221-8221 (TTY 711) |
7 days a week, 8 a.m. to 8 p.m. |
| Customer Service |
1-866-616-0047 (TTY 711) |
Monday through Friday, 8 a.m. to 6 p.m., except major holidays |
Washington
| Department |
Phone Number (TTY) |
Hours |
| Phone |
1-888-901-4636 |
Monday through Friday, 8 a.m. to 5 p.m., except major holidays |
| TTY |
711 |
Monday through Friday, 8 a.m. to 5 p.m., except major holidays |
| Medicare Members |
1-888-901-4600 |
7 days a week, 8 a.m. to 8 p.m. |
| New Member Welcome Support |
206-630-0029 or 1-888-844-4607 |
Monday through Friday, 8 a.m. to 5 p.m., except major holidays |
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