Following an increase in complaints about con artists, LUS Fiber is urging customers to exercise caution.
According to the business, the con artists have called clients and demanded personal information and payments over the phone, via email, text messages, and social media posts.
According to LUS Fiber, they will never call or otherwise get in touch with customers to ask for their Social Security numbers or other personal information or to demand an immediate payment. They also won’t try to collect money through wire transfers or pre-paid debit cards.
Only automated calls to customers are made as part of LUS Fiber’s billing system to remind them of past due payments. They claim that these calls will advise clients to get in touch with LUS Fiber directly to arrange payments.
Customers can also mail payments using the return envelope provided with their monthly billing statements if they receive a paper bill.
LUS Fiber claims that representatives are always on hand to provide assistance at 99-FIBER (993-4237) if a customer has any questions about the veracity of any attempted contact regarding their account.
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LUS Fiber | Internet, Television & Phone Service
https://www.lusfiber.com/
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BILL PAYMENT – Lafayette Utilities System
https://www.lus.org/bill-payment/
Call (337) 291-8280 to pay your bill by debit or credit card 24/7! Payments are posted to your account in real-time. Autopay or Credit Card Draft. Have your …
FAQ
How do I pay my LUS Fiber bill?
Call (337) 291-8280 anytime to pay your bill with a debit or credit card, and payments are instantly credited to your account.
How fast is LUS Fiber?
The only provider in town, LUS Fiber, can provide rates that are affordable for even the smallest businesses while maintaining equal upload and download speeds. Package speeds start at 5 Mbps, and there are options for incredible 10 Gigabits per second!
Does LUS Fiber need a modem?
Up to 7 email accounts with 5 GB of storage each, webmail access, 1000 Mbps Peer-to-Peer community intranet access, and a direct Ethernet connection (no modem required) are all included in the internet service package.
How do I cancel LUS Fiber?
Calling LUS Customer Service at (337) 291-8280 will make it simple and easy to begin, stop, or transfer residential service. Visit one of our Customer Service Centers. For online Start, Stop, or Transfer setup, visit My Account.