Numerous customers have recently contacted us with concerns regarding an elevated water bill. We want to address some of your FAQs here.
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Our customer service representatives would be happy to answer any questions you might have regarding your bill . Please call the District office at (847) …
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First, a few general things to keep in mind when you receive your September/October water bill:
The bulk of your summer water use, typically from outdoor water use, is covered by your first fall bimonthly bill. It’s simple to underestimate how much water is wasted by irrigating for a few hours every day or even a few hours every week.
With a 5/8′′ standard hose, an hour of watering uses roughly 1,020 gallons of water, or 136 cubic feet (cf) (1 cf = 7 gallons). 48 gal), or 1. 36 ccf (NUD’s billing units). Many people engage in other water-intensive activities in the summer, such as filling up swimming pools or pressure washing, which adds up to 33 additional units of water on your bill after 8 weeks of multiplying 3 times per week for 8 weeks.
In addition, this unusual summer brought us record-breaking temperatures and 56 days without rain, forcing many of us to put in extra water work in order to maintain green landscapes.
NUD reads water meters remotely, to avoid human error.
In 2012, NUD switched all of its manually read meters for radio-transmitted electronic models. Our technicians operate a vehicle fitted with a computer that records the radio-transmitted data when they collect meter use data for your bi-monthly bill. Electronic data collection lowers the likelihood of human error and inaccurate manual recording.
Other parts of your bill are affected by higher water usage.
Three-tier billing structure: We bill according to a tiered usage structure to promote conservation. This implies that you pay a higher rate per ccf as your water usage increases. One to 10 ccfs is billed at $3. 45/ccf, 11-20 ccfs at $4. 45 and over 20 at $5. 45.
Increasing sewer usage fees: The amount of “used” water you release for the wastewater system to process determines the sewer usage fees. When water consumption exceeds 15 ccf, we charge $4. Sewer usage fees at a rate of 00 per ccf (in addition to the base fee) Few single-family homes reach this threshold.
Franchise costs: These costs are determined by and paid to the city directly. Because they are defined as a percentage of your bill, your franchise fee will increase along with your bill as a result of increased water usage. More info on franchise fees is available here.
What you can do to reduce water usage:
We understand that a very high water bill can be unexpected. The good news is that your water bills this summer will be the highest you’ll ever pay. However, there are some things you can do to reduce your water usage all year long, not just in the summer.
Be very careful setting irrigation timing systems. If you have an automatic irrigation timer, check the settings frequently because water waste can quickly accumulate. Recently, a customer’s meter data revealed an irrigation timer system set to run over 100 cfs (750 gallons) of water every night. Doubly so for soaker hoses left unchecked.
Audit your own water usage using your water meter. We read your meter remotely once every two months. However, your water meter allows you to more frequently monitor your water use. Knowing how to read your meter will enable you to measure the amount of water used, identify leaks as soon as possible, and comprehend your water charges. Learn how to read your water meter step-by-step right here.
Watch the comparison graph on your bill. If your usage is unusual for a particular season, this may indicate that you have a leak. However, when examining the comparison graphs, be sure to compare like with like. e. this year’s summer water use against last year’s summer use.
Check toilets for leaks regularly. Unnoticed water loss from a silently leaking toilet can reach gallons per day.
And call us anytime to talk through your bill.
Hopefully, this clarifies some of the concerns people have had regarding unusually high water bills. We are always happy to talk with you in person. Contact our billing department at (425) 398-4402 or billing@nud. net.