In spite of the utility’s customer service centers being closed due to the coronavirus outbreak, officials from the Los Angeles Department of Water and Power said on Tuesday that customers could still pay their bills in a number of ways.
The DWPs website, ladwp. com, can still accept payments. Customers can still make cash payments by leaving them in the drop boxes outside the closed service centers along with their bill stub.
Customers who pay with cash will receive a receipt in the mail. People can also pay by mail to LADWP Payments, PO Box 30808, Los Angeles, CA 90030-0808 or over the phone by dialing 1-877-697-2939 (no cash accepted).
Customers can enroll in payment plan programs if they are having financial difficulties and need assistance making payments; enrollment is available on the DWP website.
Although DWP officials emphasized that the utility will not cut off service for non-payment during the emergency declaration, residents should pay their bills if they are able to.
They advised clients to ignore any disconnection notices they receive in the mail. DWP will not currently impose late payment penalties.
Numerous customer programs, such as program enrollment, outreach, installations, inspections, and workshops, have been put on hold until further notice.
Customers with appointments are being called by DWP staff and program contractors to inform them of the temporary suspension of in-person services. Once program services have resumed, they will offer to call the customers back to reschedule appointments.
DWP stated that it will still accept rebate submissions for a variety of programs, but customers should anticipate longer processing times for rebates.
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Checkout our official pay dwp bill with credit card links below:
This automated payment service allows customers to pay their bill quickly and efficiently by using a checking account, credit card, or debit card.* Customers can pay their bill over the phone at no cost by using their checking or savings account.
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FAQ
How do I pay my DWP bill?
Call 1-877-MYPAYDWP or (877) 697-2939 to report outages, make payments, request bill-pay extensions, and access other services without having to speak to a customer service agent.
Where can I pay my LADWP?
Contact us by email by dialing 1-800-DIAL-DWP (1-800-342-5397) to use the self-service telephone options. ladwp. com/ContactUs and receive a timely response from our eTeam.
How can I pay my bill online?
Paying online through your bankIf you don’t already have one, register for an online account on the website or mobile application of your bank. Create profiles for each of the organizations (referred to as “payees”) you wish to pay after logging in by searching for a “bill pay” link. Put the amount and date of the payment you want to make to the business.
How do I set up auto pay on LADWP?
Customers can enroll in Level Pay by calling 1-800-DIAL-DWP (1-800-342-5397). For more information, visit ladwp. com/LevelPay.