Officials from Suddenlink claim that they did foresee some system disruption as part of the upgrade and warned customers about potential billing changes before the upgrade took place.
Regarding the issues with autopay settings being lost, they claim they are investigating that problem.
Customers of Suddenlink are angry at the cable and internet provider for service and billing issues, according to KETK in Tyler, Texas.
Customers claim that despite their payment accounts being set to autopay, their cable and internet service was abruptly suspended for non-payment.
When customers can speak with a service agent, Suddenlink informs them that autopay setups were deleted when the business switched to a new system earlier this week.
Customers reported having trouble accessing their online accounts to make payments and having trouble making payments over the company’s customer service phone line, which made the situation worse.
A number of clients claimed to have spent over an hour and a half on the phone with the business just to speak to a human services representative.
Because of this, irate clients arrived at the Tyler Suddenlink office on Rice Road to air their grievances and make payment attempts, forming a line that extended outside the store and onto the sidewalk in front.
A Missouri news outlet reported that customers in St. Joseph flooded the Suddenlink office, demanding justifications for the additional charges on their bills. One customer reported paying $1,400 due to faulty billing.
A Californian Suddenlink customer called KETK to say that she, too, has experienced problems. She claimed that despite numerous calls to Suddenlink, no one was able to help her.
She continued by saying she would write the FCC with a complaint.
And according to downdetector. 86% of Suddenlink customers reporting service outages on the website downtime.com stated that they were unable to access the internet in the Midwest and Southwest of the country.
Joseph Perez, KETK’s assistant news director, made another unsuccessful attempt to speak with a customer service agent through the company’s online chat service.
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Optimum store services in Tyler include bill pay , equipment pick-up and exchanges. While you’re there, shop the latest smart phones and smart phone accessories …
View your current bill and your past 12 months of bills · Pay your current bill · View account activity · Enroll in Auto Pay and Paperless Billing · Manage your …
How do I get into my Suddenlink account?
Click the Log In button. You must be prepared with your Access PIN and Suddenlink Account Number. You can also use your alternative recovery email address, which you can set up when you registered, to get your username information. Click the Forgot Password link if you can’t remember your password.
How much is 1 gig for Suddenlink?
Internet PlanMonthly CostData CapInternet 20$20CappedInternet 100$35CappedInternet 400$55Unlimited Data1 Gig Internet$75Unlimited DataSuddenlink Internet Plans and Prices
Is Optimum and Suddenlink the same company?
With the rebranding of its Suddenlink brand to Optimum, Altice USA (NYSE: ATUS) is now offering all of its telecommunications products and services under a single, unified brand.
How long does Suddenlink take to disconnect?
Following your selection of option 3 to end services on the Suddenlink Voice main menu, Suddenlink should process your termination request and disconnect your service within 30 seconds.