When I saw the promotion for $50 per month with autopay in January 2021, I decided to sign up for the T-Mobile Home Internet Service. When I signed up, a T-Mobile representative told me that since I had already set up autopay, she would add the Home Internet service bill to my already existing 8 voice lines account. She promised to pay me $50 per month on autopay because home internet service is separate from voice service. They charged me 55 dollars on my first bill, not 50 as I was informed. I then called T-Mobile. The time between billing cycles, they suggested, but they gave me the assurance that the subsequent bills would be changed automatically to $50.
I was still charged $55 in February 2021, there was no discount. I called T-Mobile again. The T-Mobile employee forfeited a $5 credit and opened a ticket to look into the issue. I didn’t hear from T-Mobile until today, when I noticed the new statement for $55 again. The T-Mobile representative informed me that I had used up all of my autopay discounts when I called. He informed me that he could transfer my Home Internet Service to a new account, but that there would be an autopay fee of $60 per month. The reason was that T-Mobile recently increased Home Internet Service from $50 to $60 per month with autopay. I questioned why no one had told me what was happening over the previous two months. He then informed me that although he was authorized to give me a one-time credit of $60, my home internet service would still be billed at a rate of $55 per month until I cancelled the service and returned the modem. I could have moved my home internet service to a new account that would have cost me only $50 per month. I am very disappointed. I’ve been a customer of T-Mobile for more than ten years, but I still face consequences for an error T-Mobile made.
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Ways to pay your T-Mobile bill
https://www.t-mobile.com/support/account/pay-your-bill
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FAQ
How do I pay my T-Mobile home Internet bill?
Ways to pay your T-Mobile billOnline one-time payment. Consumer/postpaid and business accounts with up to 20 lines. Payment arrangements. If your account is past due and you require a little more time to pay your bill, think about a payment arrangement. AutoPay. Never miss a payment with AutoPay. T-Mobile MONEY. Mail. In-store.
How do I access my T-Mobile Internet account?
Open the T-Mobile Internet App and confirm that you are Wi-Fi connected to the gateway. Enter the administrator password, then select Log In. Enter the administrator password, then select Log In. If you don’t see a password field, choose Already setup? . The device’s back label contains the default password.
How do I pay my T-mobile Internet bill over the phone?
Online bill payment is also an option, as is calling 1-877-453-1304
How do I check my T-mobile internet bill?
Log in to your T-Mobile account online or launch the T-Mobile app. Select BILL.