With the launch of WAPA’s Auto Pay service, Virgin Islands Water and Power Authority customers now have another convenient way to pay their electrical and potable water bills.
“We are happy to provide our customers with yet another simple and convenient bill-paying option.” A recurring bill can be paid automatically by setting up a money transfer on a specific date. Customers can be sure that by using the WAPA Auto Pay Service, their payment will never be late, preventing late fees or even service interruption. In addition, using Auto Pay saves the customer the hassle of having to complete the same task each month, according to Lawrence J. Kupfer.
To setup Auto Pay, go to WAPA’s website: www. viwapa. the “pay your bill” or “pay your bill” tabs on page vi To use the new Auto Pay service, simply adhere to the easy steps.
Customers have a number of options in addition to Auto Pay for paying their monthly utility bills:
“WAPA continues to use the most up-to-date technology available to create simple ways for our customers to not only pay their bills but also report service interruptions, get updates on service restoration timelines, and other important information from the Authority,” Mr Kupfer said. The authority’s website, www, offers customers the opportunity to activate WAPA Alerts, which the executive director encouraged them to do. viwapa. vi.
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Checkout our official wapa vi links below:
One Time Payment – Click2Gov Utility Billing
https://virg-egov.aspgov.com/Click2GovCX/index.html
Please enter the account number located on your utility bill . … If you have previously logged on to WAPA’s payment portal, please click on the “Login” …
Virgin Islands Water and Power Authority – Sign In
https://member.everbridge.net/index/892807736728730
Visit us at www.viwapa. vi , e-mail us at communications@viwapa. vi , or visit on on Facebook. Sign in to your account. Username*.
WAPA Encourages Online and Telephone Transactions as it Suspends In-Person Visit to Customer Service Offices Over Coronavirus
The V. I. As of Sunday, the Water and Power Authority stated that it would only provide a limited amount of service to walk-in customers at its customer service offices.
All business transactions should be carried out over the phone or online, according to WAPA. This restriction will be in effect until further notice, according to WAPA.
According to WAPA, the actions are a part of the authority’s efforts to protect the general public and its employees from potential coronavirus (COVID-19) exposure.
Since the coronavirus is spreading, limiting interaction with the public is a crucial and necessary step to protect the neighborhood and our employees, says Executive Director Lawrence J Kupfer said in a written statement Sunday.
Customers in need of service, including those submitting requests for new services and service transfers, are urged to call WAPA rather than visiting the company in person at this time.
Call the customer service department at 340-774-3552 or 340-773-2250 and select option 5. In anticipation of increased public demand, more customer service representatives will be assigned to the phone system.
According to the authority, self-service payment kiosks will continue to be in operation and cashiers will be on duty at all customer service locations to accept payments for accounts.
The public can use payment kiosks at Petrus Plaza on St Thomas from 6 a. m. – 11 p. m. daily and throughout regular business hours at The Marketplace office on St John, and at the Sunny Isle office on St. Croix.
Customers should go to the WAPA website at www if they want to do business online. viwapa. vi. According to WAPA, there are several options for online transactions when you click the “Pay Your Bill Online” button. Other methods of payment include Pay by Phone, depositing checks or money orders in drop boxes at customer service counters, and paying at First Bank and Banco Popular locations.
Mr. Kupfer claimed that over the past few weeks, the authority has taken steps to protect and inform the WAPA workforce about Covid-19 while maintaining business as usual.
He said, “I strongly encourage our customers to utilize all available options when doing business with WAPA. Our customer service staff is prepared to efficiently address all customer inquiries over the telephone.”
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