GREENSBORO, N. C. What will you do if your Duke Energy bill is due on April 5, 2022, but you keep receiving notifications that the online bill-paying system is down and that you should try again on April 6?
It is frustrating to have the money in your account but be unable to pay the bill. Your main concern is whether you will be charged a late fee.
Don’t worry, we understand you can’t access your account, so we suspended late fees and disconnects during this time period, said Jeff Brooks, a Duke Energy spokesperson. “During this time, when we have the website billing system down, customers might not be able to do the things they typically do, including portions of their account,” he added.
So what should you do? Follow the notice’s instructions and postpone paying your bill until after April 6. There are third-party billing services, but Duke Energy representatives advise customers to wait and try again at the weekend.
Brooks says there will be an extension of time to not charge late fees and such, but he cautions against passing off the bill to the next cycle if you forget to check back and you receive the next bill.
Making the payment is what Brooks advises clients to do because, she said, “when people put off that payment, there’s that much more to catch up to the next month and that can put you in a situation that puts you in a bind to pay your next bill.”
Because of our size, we occasionally need to update our systems to better serve our customers. When it’s finished, you’ll notice that we’ve added a lot of fantastic new tools, such as the ability to view your usage, analyze it, and spot trends, as well as the ability to set up service payment plans and self-service items, all of which we believe will improve the user experience for customers,” said Brooks.
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You can pay your Duke Energy bill in person at one of our preferred payment locations. You will need to have your Duke Energy account number available when …
Duke Energy offers a variety of methods to pay your bill . Choose a convenient payment option that best meets your lifestyle.
Where can I pay my Entergy bill in person?
Visit your neighborhood Kroger and look for the Money Services counter if you want to make a payment on your Entergy electricity bill.
How do you pay for electricity?
There are several ways to pay your gas and electricity bills: online or using our mobile app Using our payment phone line. By Direct Debit. Prepayment. Smart Pay As You Go. Cash or cheque. Paying by a bank transfer or from abroad.
Is there a fee to pay Duke Energy with a credit card?
One of the biggest for-profit utilities in the nation, Duke Energy, levies a $1 convenience fee. 50 for payments made by a residential customer using a credit card, debit card, and electronic check. “No part of the convenience fee goes to Duke Energy.
How long does it take for Duke Energy to process a payment?
Your electronic payment amount is immediately deducted from the account’s available credit limit once the DukePay system has authorized it. Within 24-48 hours, the final transaction typically clears or posts to your account.