Due to the current situation, all LADWP Customer Service Centers are closed to the public to reduce person-to-person contact. However, you can still make a payment in person by using the drop box located outside of the Customer Service Centers. Simply include your bill stub with your payment and drop it off in the designated box.
Make an Appointment
If you need to visit a Customer Service Center in person, you can make an appointment by calling 1-888-999-0477.
Please note that this phone number is only for booking appointments at a Customer Service Center. If you have specific questions about your LADWP account, you can call the Customer Contact Center at 800-342-5397.
There are LADWP Customer Service Centers located in both the Los Angeles area and Owens Valley. These centers are open from 9:00 a.m. to 5:00 p.m. (Los Angeles) or 8:00 a.m. to 4:00 p.m. (Owens Valley) from Monday to Friday, and are closed on holidays.
Please do NOT mail payments or other correspondence to any of the addresses listed.
Customer Service Centers
Below is a list of LADWP Customer Service Centers located in the Metropolitan, Harbor, Valley, West Los Angeles, and Owens Valley areas. Please note that hours of operation may vary by location and that all centers are closed on holidays. For your convenience, LADWP Customer Service Centers now accept Visa and MasterCard for in-person payments.
- Boyle Heights CSC (919 S. Soto Street #10, Los Angeles, CA 90023)
- Central CSC (4619 S. Central Avenue, Los Angeles, CA 90011)
- Crenshaw CSC (4030 Crenshaw Boulevard, Los Angeles, CA 90008)
- JFB Lobby CSC (111 N. Hope Street, Los Angeles, CA 90012)
- Hollywood CSC (6547-B Sunset Boulevard, Los Angeles, CA 90028)
- Lincoln Heights CSC (2417 Daly Street, Los Angeles, CA 90031)
- Slauson/Vermont CSC (5928 S. Vermont Avenue, Los Angeles, CA 90044)
- Watts CSC (1647 E 103rd Street, Los Angeles, CA 90002)
- San Pedro CSC (535 W. 9th Street, San Pedro, CA 90731)
- Wilmington CSC (931 N. Avalon Boulevard, Wilmington, CA 90744)
- Van Nuys CSC (6550 Van Nuys Boulevard, Van Nuys, CA 91401)
- Canoga Park CSC (7229 Winnetka Avenue, Canoga Park, CA 91306)
- North Hills CSC (9154 Sepulveda Boulevard, North Hills, CA 91343)
West Los Angeles Area:
- West Los Angeles CSC (1394 S. Sepulveda Boulevard, Los Angeles, CA 90025)
Owens Valley Area:
- Owens Valley/Bishop CSC (300 Mandich Street, Bishop, CA 93514)
For your convenience, LADWP Customer Service Centers now accept Visa and MasterCard for in-person payments. To find the Customer Service Center nearest to you, use the following link: [Insert link to list of LADWP Customer Service Centers].